Release Date:   June 21, 2007

At HSG, we pride ourselves on taking a proactive approach to the needs of our clients. As the volume of claim reports being made outside of regular business hours grew, so did the need for assistance in this area. When current and prospective clients indicated they wanted more than "just" an after hours service, we responded.

Our newly developed, standardized loss reporting system, combined with a streamlined process for reporting the loss, will assist us with providing the policy holder with a quality of service that is unparalleled.

Our staff of knowledgeable, empathetic professionals have been educated utilizing an extensive, robust training program. This provides them with the tools and skill set to assist the policy holder through the FNOL process. Pre-determined escalation procedures allow us to provide the policy holder with the information they need, when they need it; and to reassure them in times of fatal or catastrophic loss.

Standardized reporting is designed to provide accurate detail utilizing many industry benchmarks for capturing and recording the moments immediately prior to, and following an accident. Property reports meticulously capture and detail the type and nature of the loss, and what steps have been taken to secure the property. To ensure our reporting meets the most exacting standards of our clients, we had professional adjusters review our reports. They were impressed with how similar our reporting is to an adjuster's preliminary report.

The loss notices are available in real time and easily accessible by the most secure means possible; protecting the rights and privacy of the policy holder and adjuster.

In the event that our suite of reports is missing some key business element, we can customize reports as well, should there be something unique to the needs of a particular client.

At HSG, we truly understand that the policy holder is our customer's most valuable asset; that exceptional customer service is critical to the retention of client base. With this in mind, we tailor our solutions to your needs.

For 24/7/365 claim solutions, you can rely on HSG | Harmon Solutions Group!

The Riverside Company
The Riverside Company is the largest private equity firm focused on the smaller end of the middle market and is one of the industry's most experienced leveraged buyout investors. Riverside specializes in premier companies with enterprise values of less than $100 million, and partners with strong management teams to build companies through acquisitions and value-added growth. More information on The Riverside Company can be found at www.riversidecompany.com and www.riversideeurope.com

Insurance Claims Management (ICM) is a holding company that owns Harmon Solutions Group (HSG) and CodeBlue™

HSG | Harmon Solutions Group
Harmon Solutions Group is an independent Third Party Administrator (TPA) providing auto and property claim administration services for insurance and fleet customers.  Our independent operating structure allows us to provide a neutral operating platform which ensures our customers are provided the ultimate product and service offering without bias or corporate self-interest. HSG offers reductions in overall severity and administrative costs by providing competitive pricing and delivering superior value and excellent service to policyholders and drivers. To learn more, please visit www.harmonsolutionsgroup.com or call 715-830-6000.