Release Date:   May 10,2004

Harmon Solutions Group (HSG) announces a major investment in its call center operations.  Reflecting a multi-million dollar investment in its independent third party administration (TPA) business, HSG announced today that among other new enhancements it is rolling out a new claims administration platform that provides real-time on-line reporting of claims management information to its customers, and will include a web-based audit package to ensure vendor compliance.  Jim West, former VP and CIO of Safelite Corp., will be providing assistance with the effort.

HSG also announced that it will assume all responsibilities for its call center operation in Eau Claire, WI, marking an end to its relationship with APAC Customer Services who it had outsourced  its call center services to in the past.

HSG anticipates a smooth transition.  Essentially, current APAC employees at the Eau Claire facility will be offered positions with HSG with no disruption to pay or benefits and the team will continue to occupy the same facility.  A back-up call center also has been established for disaster recovery purposes.  The transition is scheduled to take place prior to July 2004.

"This investment signifies our commitment to our customers and the TPA business!  We are rolling out new and innovative products that are helping the company expand into additional product lines as well as upgrade old lines, including property glass, flood, and fire restoration services in addition to auto glass,” stated Paul Gross, President of HSG.  “This is just the first in a series of significant enhancements designed to better serve the insurance and fleet industries, allowing for stable and steady growth” he added.