HSG|CodeBlue Launches New Customer Focused Website
New site consolidates auto and property offerings with vastly improved customer interface
HSG|CodeBlue, the leading Property & Casualty insurance claims management company, based in Eau Claire, Wisconsin, launched a brand new customer-focused website this month. The site, www.hsgcodeblue.com, is designed to provide a more concise overview of the company's offerings and make it easier to navigate for customers and the contractors in the company's open business-model network.
“At HSG|CodeBlue customer service has always been a top priority,” said David Stagner, executive vice president of national sales for HSG|CodeBlue. “Talking and listening to our customers and contractors has greatly influenced the new website design and content, and allows us to better showcase the full range of cutting-edge solutions we offer to the insurance industry.”
HSG|CodeBlue is well known as an innovator in insurance claim management offering revolutionary advances in water mitigation, the nation’s highest auto glass repair rates and the industry’s largest independent contractor network. The company also built a hands-on Structural Drying Laboratory, better known as the “Flood House,” a fully functional and furnished 1,800 square foot home that is flooded with approximately 2,000 gallons of water. Infrared cameras, sophisticated moisture meters, and advanced ventilation and drying techniques return it completely to pre-loss conditions in three days. The new user-friendly website gives customers more detailed information about company solutions, and makes it easier for customers and contractors to interface with the company in the claims process.
“By consolidating the auto claim offerings of HSG and the property claim offerings of CodeBlue into one website, we can deliver a more compelling message about the comprehensive solutions we offer,” said Stagner. “We are a successful, growing and strongly reliable company. We are continually innovating and improving our solutions. The new website is the natural next step."
The company has continued to experience phenomenal growth in its customer list and claim volume. The company also is expanding its number of employees to accommodate this added workload, recently increasing its workforce by 10 percent and projecting to add an additional 150 employees over the next two years to its fully operational 24 | 7 | 365 contact center.
Stagner added: "We are in a period where our customers are constantly looking for new solutions that significantly lower severity without compromising policyholder satisfaction. They rightly expect sound business results and professional service. At HSG|CodeBlue we know that our solutions are not only the very best available, but that we listen to our customers. As a result, we will continue to refine our solutions to meet their needs now and in the future."
About HSG|CodeBlue
HSG|CodeBlue is a leading independent Third Party Administrator (TPA) providing auto and property claim administration services for insurance customers. Utilizing the latest in technology and the unmatched expertise of its employees, HSG|CodeBlue is the market leader in providing innovative solutions that dramatically reduce severity and significantly increase policyholder satisfaction and retention for high frequency, low severity insurance claims. For more information visit www.hsgcodeblue.com or call (877) 456-9998.